Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid services made available through Piklepad, including tournament registrations, event registrations, bookings, subscriptions and other paid services.

Certain services may have additional or different refund terms displayed at the time of purchase.

#1. General Principle

Refund and cancellation eligibility depends on:

• The type of service purchased
• The cancellation time
• The applicable event or tournament rules
• Whether the service is provided directly by Piklepad or by a third-party organiser
• Whether the service has already been used or delivered
• Applicable law

Where specific refund terms are displayed during checkout, those terms will apply to that transaction.

#2. Tournaments and Events

Tournament and event registrations may be subject to event-specific cancellation and refund rules.

The applicable policy may specify:

• Registration closing date
• Cancellation deadline
• Refund percentage
• Administrative charges
• No-refund period
• Conditions for transfer of registration

Users should review the specific tournament or event policy before making payment.

#3. Event or Tournament Cancelled by Organiser

If an event or tournament is cancelled by Piklepad or the relevant organiser, users may be eligible for a refund in accordance with the applicable event policy.

Where a third-party organiser is responsible for the event, refunds may be processed by or subject to the terms of that organiser.

#4. User Cancellation

If you cancel a registration or booking, any applicable refund will depend on the cancellation policy displayed for that service.

Some services may provide:

• Full refund
• Partial refund
• Credit
• Transfer to another event
• No refund

after the relevant deadline.

#5. No-shows

Unless specifically stated otherwise, failure to attend a booked game, event, tournament or activity may be treated as a cancellation by the user.

No refund may be available for a no-show where the applicable policy states that registrations are non-refundable.

#6. Court or Facility Bookings

Where Piklepad facilitates bookings with third-party clubs or facilities, cancellation and refund terms may be determined by the relevant club or facility.

Users should review the applicable booking terms before completing payment.

#7. Subscriptions

If Piklepad introduces subscription-based services, the subscription page or checkout process will specify:

• Subscription price
• Billing frequency
• Renewal terms
• Cancellation procedure
• Applicable refund terms

Unless otherwise stated, cancellation of a subscription may stop future renewals without automatically creating a refund for a period already paid for.

Any statutory rights that apply will remain unaffected.

#8. Payment Failures

If your payment is debited but the transaction is not successfully recorded on Piklepad, please contact:

team@piklepad.com

Please provide:

• Registered email/mobile number
• Transaction ID
• Date and time
• Amount
• Payment reference, where available

We will investigate the transaction with the relevant payment provider.

#9. Refund Processing

Approved refunds will generally be processed through the original payment method or another appropriate method permitted by the payment provider.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.

#10. Third-party Organisers

Where a tournament, event, booking or service is operated by an independent club, organiser or facility, that third party may be responsible for:

• Cancellation decisions
• Event postponements
• Refunds
• Venue changes
• Event-specific terms

Piklepad may assist with communication or payment processing where applicable.

#11. Disputes

If you believe that you are entitled to a refund that has not been processed, contact:

team@piklepad.com

We may request transaction information or supporting documentation to investigate the request.

#12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The updated version will be published with a revised "Last Updated" date.

#13. Contact

Sportwrx Technologies LLP
1901 B Wing, Kailas Business Park
Hiranandani Link Road, Veer Savarkar Marg
Vikhroli West
Mumbai, Maharashtra 400079
India
Email: team@piklepad.com