Privacy Policy

This Privacy Policy explains how Sportwrx Technologies LLP ("Sportwrx Technologies", "Sportwrx", "Piklepad", "we", "us", or "our") collects, uses, stores, shares and protects personal information when you use the Piklepad website, mobile applications and related services.

Piklepad is a community platform for pickleball and padel players and enthusiasts, enabling users to discover players and clubs, create and join games, participate in tournaments and events, record scores, view rankings and leaderboards, publish community content and use other sports-related services.

By accessing or using Piklepad, you acknowledge that you have read and understood this Privacy Policy.

This policy supersedes our previous Privacy Policy dated October 2025. It should be read together with our Terms & Conditions. In this policy, "Platform" means the Piklepad app and website operated by Sportwrx, "User" means any individual using Piklepad, and "Personal Information" means any data that identifies or can identify a person.

#1. Who We Are

Piklepad is operated by:

Sportwrx Technologies LLP
1901 B Wing, Kailas Business Park
Hiranandani Link Road, Veer Savarkar Marg
Vikhroli West
Mumbai, Maharashtra 400079
India
Email: team@piklepad.com

#2. Information We Collect

Depending on how you use Piklepad, we may collect the following information.

#2.1 Account Information

When you create or use an account, we may collect:

• Full name
• Email address
• Mobile number
• Username or profile name
• Profile photograph
• Date of birth or age, where required
• Gender, where voluntarily provided
• City and country
• Preferred sport
• Playing level or skill level
• Club or community affiliation
• Other profile information you voluntarily provide

#2.2 Sports and Activity Information

When you use Piklepad, we may collect information relating to your sporting activities, including:

• Games created or joined
• Game dates and times
• Game locations
• Players participating in games
• Match results
• Scores
• Tournament participation
• Tournament results
• Rankings
• Leaderboard information
• Player ratings or skill levels
• Club participation
• Event participation
• Sports-related statistics

#2.3 User-Generated Content

Piklepad may allow you to publish or share:

• Posts
• Photos
• Videos
• Comments
• Reviews
• Game information
• Tournament information
• Event information
• Profile information
• Other community content

Information that you voluntarily make public may be visible to other Piklepad users and, depending on the feature, may be accessible through the internet.

#2.4 Device and Technical Information

We may automatically collect certain technical information when you use the Platform, including:

• IP address
• Device type
• Operating system
• Browser type
• Application version
• Device identifiers
• Network information
• Log information
• Date and time of access
• Crash reports
• Performance information
• Security and diagnostic information

#2.5 Location Information

Certain Piklepad features may use location information to help you discover:

• Nearby clubs
• Games
• Players
• Events
• Tournaments
• Sports facilities

Where device-level permission is required, the relevant permission will be requested through your device.

You may disable location permissions through your device settings. Certain location-based features may not function correctly if location access is disabled.

#2.6 Payment and Transaction Information

If Piklepad provides paid services, tournament registrations, subscriptions, bookings or other transactions, payments may be processed through third-party payment providers.

We may receive information such as:

• Transaction ID
• Payment status
• Amount
• Currency
• Date and time of transaction
• Billing information
• Refund information

Where payment processing is handled by a third-party payment provider, we generally do not store complete payment-card credentials on our own systems.

#2.7 Contacts Access

With your explicit permission, we may access your device contacts to:

• Help you find friends who are already using Piklepad
• Invite contacts to join Piklepad and play pickleball with you
• Connect with other players in your network
• Build your player community more easily

Important: We will only access your contacts if you grant us permission through your device settings. You can revoke this permission at any time through your device settings.

We do not store your entire contact list on our servers. We only use contact information to facilitate connections within the app and to send invitations on your behalf (if you choose to do so).

#3. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing your account
• Providing Piklepad services
• Maintaining your profile
• Helping you discover players and clubs
• Helping you find and create games
• Managing games, events and tournaments
• Recording scores and results
• Maintaining rankings and leaderboards
• Processing registrations and payments
• Sending service notifications
• Providing customer support
• Responding to enquiries
• Improving Piklepad
• Understanding Platform usage
• Detecting fraud, abuse and security incidents
• Preventing misuse
• Enforcing our Terms and policies
• Protecting users and the Platform
• Complying with applicable laws
• Sending promotional communications where permitted and where applicable preferences or consent have been provided

#4. Legal Basis for Processing

We process personal information in accordance with applicable law.

Depending on the circumstances, processing may be based on:

• Your consent
• Providing services requested by you
• Compliance with legal obligations
• Legitimate and lawful business purposes
• Prevention or investigation of fraud, abuse or security incidents
• Protection of users and the Platform
• Other lawful purposes permitted by applicable law

Where consent is required, we will seek it in an appropriate manner.

Where processing is based on consent, you may withdraw consent subject to applicable law and any consequences that necessarily result from such withdrawal.

#5. Information Visible to Other Users

Piklepad is a community platform.

Depending on your use of the Platform and applicable privacy settings, other users may be able to see information such as:

• Name
• Username
• Profile photograph
• City
• Sport
• Playing level
• Club affiliation
• Games
• Tournament participation
• Scores
• Rankings
• Leaderboard information
• Posts
• Comments
• Photos
• Other information you choose to publish

Please do not publish information that you do not want other users to see.

#6. Communications

We may communicate with you through:

• Email
• SMS
• Push notifications
• In-app notifications
• WhatsApp or other communication channels where applicable

Service communications may include:

• Account verification
• OTPs
• Password or security notifications
• Game notifications
• Tournament notifications
• Event notifications
• Booking notifications
• Payment confirmations
• Important Platform announcements

Where applicable, you may opt out of promotional communications. You may continue to receive essential service and security communications.

#7. Cookies

Piklepad may use cookies and similar technologies on its website.

These technologies may be used for:

• Website functionality
• Authentication
• Security
• Remembering preferences
• Analytics
• Performance monitoring
• Improving user experience
• Marketing, where applicable

Additional information is available in our Cookie Policy.

#8. Third-party Service Providers

We may use third-party service providers to operate and improve Piklepad, including providers for:

• Cloud hosting
• Databases
• Analytics
• Email delivery
• SMS and OTP services
• Push notifications
• Payment processing
• Maps and location services
• Customer support
• Security
• Error monitoring
• Communication
• Marketing

These providers may process information on our behalf where necessary to provide their services.

#9. How We Share Information

We may share information where reasonably necessary with:

#Service Providers

Third parties that help us operate Piklepad.

#Other Users

Information that you choose to make public or that is necessary for community features may be visible to other users.

#Clubs and Organisers

Where necessary to facilitate club membership, game participation, tournament registration, event participation or related services.

#Payment Providers

Where required to process transactions.

#Legal and Regulatory Authorities

Where required by applicable law, legal process, court order or governmental request.

#Security and Fraud Prevention Parties

Where reasonably necessary to detect or investigate fraud, abuse, security incidents or unlawful activity.

#Business Transactions

If Sportwrx Technologies LLP is involved in a merger, acquisition, restructuring, investment, sale of assets or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information as a standalone product.

#10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing the Platform
• Maintaining account records
• Maintaining game and tournament history
• Maintaining relevant scores and rankings
• Preventing fraud and abuse
• Resolving disputes
• Enforcing agreements
• Maintaining security
• Complying with legal obligations

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.

#11. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration and destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us promptly if you believe your account has been compromised.

#12. Your Rights and Requests

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance concerning processing of personal information
• Exercise other rights available under applicable law

Requests may be submitted to:

team@piklepad.com

We may request reasonable information to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where a lawful basis for retention exists.

#13. Children and Minors

Piklepad recognises that some sporting communities may include younger players.

Where applicable law requires parental or verifiable consent for processing a child's personal data, we will take reasonable steps to comply with those requirements.

If you believe that personal information relating to a child has been collected or used inappropriately, please contact:

team@piklepad.com

We may take appropriate steps, including deletion or restriction of the relevant information, where required.

#14. International Data Processing

Depending on our technology infrastructure and service providers, personal information may be processed or stored in India or other countries.

Where personal information is transferred outside India, we will take reasonable steps to comply with applicable legal requirements.

#15. Third-party Links and Services

Piklepad may contain links or integrations to third-party websites, applications, clubs, facilities or services.

We are not responsible for the privacy practices, security or content of third-party services.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

#16. Account Deletion

You may request deletion of your Piklepad account by contacting:

team@piklepad.com

Where available, account deletion functionality may also be provided within the Platform.

Account deletion may result in the removal or anonymisation of certain profile information.

Some information may continue to be retained where required by law, necessary for fraud prevention, dispute resolution, security, legal compliance or other lawful purposes.

#17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where appropriate, we may notify users of material changes through the Platform, email or other reasonable means.

The revised Privacy Policy will be published with a new "Last Updated" date.

#18. Contact Us

For privacy questions, requests or concerns:

Sportwrx Technologies LLP
1901 B Wing, Kailas Business Park
Hiranandani Link Road, Veer Savarkar Marg
Vikhroli West
Mumbai, Maharashtra 400079
India
Email: team@piklepad.com
Website: piklepad.com

Phone: +91 9136640095