Grievance & Report Abuse

Piklepad provides mechanisms for users to report inappropriate content, abusive behaviour, privacy concerns, account issues and other complaints relating to the Platform.

#1. What Can Be Reported?

You may report:

• Harassment
• Bullying
• Threats
• Hate or discriminatory content
• Impersonation
• Fake accounts
• Fraud or scams
• Spam
• Privacy violations
• Unauthorised sharing of personal information
• Copyright or intellectual-property concerns
• Inappropriate photographs or videos
• Manipulated scores or rankings
• Tournament-related misconduct
• Suspicious activity
• Security issues
• Content that violates Piklepad's Terms
• Content that violates the Community Guidelines
• Other unlawful or harmful activity

#2. How to Report

Where the reporting feature is available, users should use the Report option associated with the relevant:

• Profile
• Post
• Comment
• Game
• Tournament
• Other Platform content

You may also send a report by email to:

team@piklepad.com

#3. Information to Include

Where possible, provide:

• Your name
• Registered email or mobile number
• Username
• URL or screenshot of the relevant content
• Name of the reported user
• Date and time of the incident
• Description of the concern
• Supporting evidence

Providing sufficient information helps us investigate the matter efficiently.

#4. Grievance Officer

The designated grievance contact for Piklepad is:

Grievance Officer
Sportwrx Technologies LLP
1901 B Wing, Kailas Business Park
Hiranandani Link Road, Veer Savarkar Marg
Vikhroli West
Mumbai, Maharashtra 400079
India
Email: team@piklepad.com

Important: Where applicable law requires publication of the individual Grievance Officer's name, Piklepad will publish the designated person's name and contact details on this page.

#5. Acknowledgement and Review

Complaints will be reviewed in accordance with applicable law and our internal procedures.

Where applicable legal requirements prescribe specific acknowledgement or resolution timelines, those requirements will apply.

We may request additional information from the complainant where necessary.

#6. Content Removal

Where appropriate, Piklepad may:

• Remove content
• Restrict access to content
• Disable sharing
• Restrict an account
• Suspend an account
• Terminate an account
• Take other appropriate action

Action will depend on the nature and seriousness of the matter, available evidence, applicable law and our policies.

#7. Emergency Matters

If you believe that there is an immediate threat to someone's life or physical safety, contact the appropriate emergency services or law-enforcement authorities.

Piklepad is not an emergency-response service.

#8. Privacy Complaints

Privacy-related complaints or requests may also be submitted to:

team@piklepad.com

Please refer to the Piklepad Privacy Policy for information about personal-data processing and privacy rights.

#9. False or Abusive Reporting

Users must not knowingly submit false reports, fabricate evidence or repeatedly abuse the reporting system to harass another user.

We may take action against users who deliberately misuse the reporting system.

#10. Changes to This Policy

We may update this Grievance & Report Abuse Policy from time to time.

The updated version will be published with a revised "Last Updated" date.

#11. Contact

Sportwrx Technologies LLP
1901 B Wing, Kailas Business Park
Hiranandani Link Road, Veer Savarkar Marg
Vikhroli West
Mumbai, Maharashtra 400079
India
Email: team@piklepad.com
Website: piklepad.com